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Job Description:
Tenant Liaison Advisor
A leading social housing contractor are urgently seeking an experienced Tenant Liaison Advisor to play an integral role in an upcoming decent homes project in Northamptonshire.
Requirements of the Tenant Liaison Officer
- Basic IT Skills
- A Basic understanding of contract responsibilities and requirements
- An awareness of good health and safety practice particularly with regard to the welfare of customers
- Own Transport Essential
- Proven experience of working in a customer facing environment
- Able to attend evening meetings when required
Responsibilities of the Tenant Liaison Advisor
- Undertake pre visits to customer's homes to assess their needs ensuring that these are communicated back to the site team with particular regard to the elderly, disabled and vulnerable.
- Establish or assist the surveyor in establishing the customer's selection of kitchen, bathroom and other appropriate units and finishing's.
- Prepare and issue customer information to customers regarding the work to be carried out and provide any further information as and when required.
- Undertake regular visits to the customer during the works to give updates on progress and to ensure any concerns are identified and addressed.
- Record customer complaints and compliments and co-ordinate the investigation of claims for compensation including the negotiation of a settlement.
- Carry out written customer surveys and report the findings to the site management team.
- Assist the Project Manager in developing positive links with local communities
- Participate in meeting refurbishment works with customers clients and other stakeholders.
Attributes of the ideal Tenant Liaison Advisor
- Approachability
- Excellent communication skills both verbal and writing with the emphasis on listening
- Honest and fair minded
- An ability to emphasize with the customer
- Assertiveness
- Understand and be sympathetic to the differing personal, social and cultural needs of customers
- Influencing and negotiation
- High standards of integrity and ability to maintain confide3ntiality
- A strong customer ethos
What is on offer for the successful Tenant Liaison Advisor?
This position offers excellent long term career prospects and a highly competitive package which is negotiable for the right candidate, with a basic salary of up to £25k.
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